CHATWUS

Privacy Policy

Last updated: October 8, 2026

CHATWUS is operated by Conversion System LLC ("we"). Businesses use CHATWUS to give their customers a page to chat with them and check on their orders. For customers who use a business's CHATWUS page, that business decides what is collected and why, and we process the data on its behalf. If you have a question about your data, contact the business that sent you the link first; we help businesses answer those requests.

1. What we collect

  • The messages you send in the chat and the replies, and a random chat session id.
  • Contact details you choose to give in the chat (name, phone, email), which go to the business.
  • Photos you attach to a message, such as a photo of an ID. They are private: only the business's team can see them.
  • IP addresses, used only to limit abuse (rate limiting).
  • "Track your order" opens the business's own tracking page. We do not receive your order or delivery details from it.

2. How it is used

  • To answer you: messages are sent to AI model providers to generate replies, which draw on the information the business provides.
  • To show the business's team your conversation so they can reply, and to alert them when you ask for a person.
  • We do not sell personal data, use it for advertising, or use conversations to train AI models.

3. Who processes it

  • Supabase (database and file storage) and Vercel (hosting).
  • OpenRouter and the model providers it routes to (such as Anthropic), and OpenAI.
  • Resend (email alerts to the business) and Sentry (error reports, which exclude message contents).
  • Systems the business connects, such as its online store, which receive product searches.

4. How long it is kept

  • Conversations: for the retention period the business sets (12 months unless it chooses otherwise), then deleted automatically. The business can delete a conversation at any time.
  • Photos you attach: 30 days.
  • IP addresses in rate-limit records: no more than a day.

5. In your browser

  • The chat keeps a session id and small preferences in your browser's local storage, so a conversation survives a reload and you can see your earlier messages when you come back. It sets no advertising or tracking cookies.

6. Security

  • Data is encrypted in transit. Access to a conversation is limited to the business's team and, for support, our staff.

7. Your rights

  • Depending on where you live (for example under the CCPA), you can ask to access, correct, delete or export your personal data.
  • Contact the business that sent you the link, or email us at hello@conversionsystem.com.

8. Children

  • CHATWUS is not directed at children, and we do not knowingly collect their data.

9. Changes and contact

  • We will update this policy when what we collect or how we use it changes.
  • Questions: hello@conversionsystem.com, or by mail to Conversion System LLC, 1875 Mission St Ste 103 #508, San Francisco, CA 94103.